Terms of Service

These Terms of Service ("Terms") govern your use of this website and the odor-removal services provided by VENTOX, a division of Mulchan Inc. ("VENTOX," "we," "us," or "our"). By requesting a quote, booking, or receiving service, you agree to these Terms.

1. Acceptance of Terms

By using this website, submitting a quote request, or engaging VENTOX to perform work, you confirm that you are at least the age of majority in your province and that you have the authority to enter into this agreement and to authorize treatment of the property or vehicle in question.

2. Our Services

VENTOX provides professional odor-removal services using industrial ozone technology for residential, commercial, and vehicle applications, including treatment of smoke, pet, mold, fire-damage, and other odors. Services are offered across York Region and Simcoe County, Ontario. The scope, price, and timing of each job are agreed before work begins.

3. Quotes and Pricing

Quotes are provided based on the information you give us about the property or vehicle and the type of odor. Quotes are estimates until confirmed on site. If conditions differ materially from what was described (for example, the space is larger, the odor is more severe, or additional treatment is required), we will discuss any change in price with you before continuing. Posted rates and package prices may change at any time and may vary by job.

4. Booking, Scheduling, and Access

By booking service you agree to:

• Provide safe and timely access to the property or vehicle at the scheduled time;
• Remove, or allow us to remove, all people, pets, and plants from the treatment area for the full duration of the ozone treatment and ventilation period;
• Disclose any known hazards, sensitive materials, or items in the space; and
• Follow all safety instructions we provide before, during, and after treatment.

Ozone is a strong oxidizing agent. It is not safe to breathe at treatment concentrations. You must keep all people and animals out of the treated area until we confirm the space has been properly ventilated and is safe to re-enter.

5. Cancellations, Rescheduling, and No-Shows

If you need to cancel or reschedule, please contact us as early as possible. If our technician arrives and cannot access the property, the space is not ready, or the appointment is cancelled on short notice, we may charge a trip or cancellation fee to cover travel and scheduling. Any such fee will be communicated to you.

6. Payment

Payment is due upon completion of the work unless we agree otherwise in writing. We accept the payment methods we make available at the time of service. Late or unpaid balances may be subject to collection and reasonable related costs.

7. Refunds

All sales are final. VENTOX operates a strict no-refund policy. Because ozone treatment is a service that is performed and consumed on site and cannot be returned or undone, payments for completed service are non-refundable. Please review our Refund Policy for full details before booking.

8. Results and Customer Responsibilities

Ozone treatment is highly effective at neutralizing odors at the molecular level. However, results can depend on factors outside our control, including the source and severity of the odor, the porosity and condition of materials, ongoing or recurring odor sources, and whether contaminated items remain in the space. We will advise you where additional treatment, source removal, or other steps are recommended. VENTOX does not guarantee a specific result beyond what is expressly stated in a written agreement for your job.

9. Property and Material Sensitivities

Ozone can affect certain sensitive materials (for example, some rubber, untreated natural fibers, certain plants, and live organisms). You are responsible for disclosing and removing items you do not want exposed to treatment. VENTOX is not responsible for damage to undisclosed sensitive items or for items left in the treatment area against our instructions.

10. Limitation of Liability

To the maximum extent permitted by law, VENTOX and Mulchan Inc. are not liable for any indirect, incidental, special, or consequential damages arising from the use of this website or our services. Our total liability for any claim relating to a job is limited to the amount you paid for that job. Nothing in these Terms limits liability that cannot be limited under applicable law.

11. Website Use

You agree to use this website only for lawful purposes. You may not attempt to disrupt the site, gain unauthorized access, or use it in any way that could harm VENTOX or other users. All content on this site, including text, logos, and branding, is the property of VENTOX / Mulchan Inc. and may not be copied or reused without permission.

12. Indemnification

You agree to indemnify and hold harmless VENTOX, Mulchan Inc., and their personnel from any claims, losses, or expenses arising out of your breach of these Terms, your misuse of our services, or your failure to follow our safety instructions.

13. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. Any dispute will be subject to the courts located in Ontario.

14. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page shows when they were last changed. Continued use of our website or services after a change means you accept the updated Terms.