Refund Policy

This Refund Policy explains VENTOX's position on refunds for odor-removal services. VENTOX is a division of Mulchan Inc. By booking or receiving service, you agree to this policy.

1. No Refunds

VENTOX does not issue refunds. All payments for our services are final and non-refundable once service has been scheduled and performed. This applies to all services, packages, add-ons, and service areas, regardless of the type of property, vehicle, or odor treated.

2. Why We Have a No-Refund Policy

Odor removal is a service that is performed on site and consumed at the time it is delivered. The work — including travel, setup, ozone treatment, and ventilation — uses our time, equipment, and operating costs, and it cannot be returned, reversed, or resold once it has been provided. For these reasons, payments for completed service are not eligible for a refund.

3. Your Acknowledgement Before Service

By booking and authorizing service, you acknowledge and agree that:

• You have reviewed and accepted this no-refund policy;
• You understand that results can depend on the source and severity of the odor, the materials involved, and conditions outside our control, as described in our Terms of Service;
• You will not be entitled to a refund, chargeback, or credit for service that has been performed; and
• You have disclosed any sensitive items or hazards and have followed our pre-treatment instructions.

4. If You Are Not Satisfied

Your satisfaction matters to us. While we do not provide refunds, we want every customer to be treated fairly. If you believe the odor was not adequately addressed, contact us within 7 days of your service using the details below. We will review your situation and, at our sole discretion, may offer a re-treatment or other remedy where we determine it is warranted. Any remedy we offer is provided as a courtesy and is not a refund of money paid.

5. Cancellations and Deposits

If you cancel or reschedule before service is performed, any deposit or trip fee may be non-refundable to cover travel, scheduling, and administrative costs. If our technician arrives and cannot access the property or the space is not ready, a trip or cancellation fee may apply. Cancellation terms are described in our Terms of Service.

6. Chargebacks

Because all sales are final, you agree not to initiate a chargeback or payment dispute for services that have been performed. Initiating a chargeback in violation of this policy may result in collection of the disputed amount and any related costs.

7. Your Legal Rights

Nothing in this policy is intended to limit or remove rights you may have under applicable consumer-protection law in Ontario or Canada that cannot be waived. This policy applies to the fullest extent permitted by law.

8. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page shows when it was last changed. The policy in effect at the time you book your service applies to that service.