Privacy Policy

VENTOX ("VENTOX," "we," "us," or "our"), a division of Mulchan Inc., respects your privacy. This policy explains what personal information we collect when you contact us or use this website, how we use it, who we share it with, and the choices you have.

1. Who We Are

VENTOX is a professional odor-removal service operating as a division of Mulchan Inc., based in Keswick, Ontario, Canada, and serving York Region and Simcoe County. For privacy questions, you can reach us using the contact details at the bottom of this page.

2. Information We Collect

We only collect information that helps us respond to your request and provide our service. This includes:

• Information you give us directly — your first and last name, phone number, city or town, the type of odor or property you need treated, your preferred timing, and any details you add in the quote form or share by phone, text, or email.
• Service and job information — the property or vehicle address, the work performed, pricing, scheduling, and related notes needed to complete and document your job.
• Information collected automatically — when you visit this website, our hosting provider may log basic technical data such as your IP address, browser type, device type, pages viewed, and the date and time of your visit. This is used for security and to keep the site running.

We do not knowingly collect information from anyone under the age of majority in their province, and we do not collect sensitive categories of personal information such as health records or government identification numbers.

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote request — typically by call or text within 30 minutes;
• Prepare and provide a price estimate for your job;
• Schedule, perform, and follow up on odor-removal service;
• Communicate with you about appointments, service details, and your account;
• Process payment for completed work;
• Keep records required for our business and to comply with the law; and
• Maintain the security and proper operation of our website.

We do not sell your personal information, and we do not use it for unrelated advertising.

4. Text Messages and Calls

When you submit the quote form or give us your phone number, you agree that VENTOX may contact you by phone call and SMS text message about your request and your service. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, or ask us to stop contacting you by using the contact details below. Opting out of marketing or follow-up messages does not affect messages necessary to complete a job you have booked.

5. How We Share Information

We share personal information only as needed to run our business and only with parties bound to protect it:

• Service providers — for example, our website host, form and lead-management tools, scheduling software, and payment processors that act on our behalf.
• Professional advisors — such as accountants or lawyers, where reasonably necessary.
• Legal and safety reasons — when required by law, court order, or to protect the rights, property, or safety of VENTOX, our customers, or the public.
• Business transfers — if Mulchan Inc. or the VENTOX business is sold, merged, or reorganized, information may be transferred as part of that transaction.

We never sell or rent your personal information to third parties.

6. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information against loss, theft, and unauthorized access. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security.

7. How Long We Keep Information

We keep personal information only as long as needed for the purposes described in this policy — to provide service, maintain business records, and meet legal, tax, and accounting requirements — after which we securely delete or anonymize it.

8. Your Privacy Rights

Subject to applicable Canadian privacy law (including PIPEDA), you may:

• Ask what personal information we hold about you and request access to it;
• Ask us to correct information that is inaccurate or incomplete;
• Ask us to delete information we no longer need to keep; and
• Withdraw consent to further contact, subject to legal and contractual limits.

To make a request, contact us using the details below. We may need to verify your identity before responding.

9. Cookies and Analytics

This website uses only the cookies and technical files needed for it to function and, where applicable, basic analytics to understand site traffic. You can control cookies through your browser settings. Disabling cookies may affect how parts of the site work.

10. Third-Party Links

Our site may link to third-party websites or tools. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website or services after a change means you accept the updated policy.